4. I’ve lost access to my tpWallet. How can I recover my assets?
If you have lost access to your tpWallet account due to forgetting your password or losing your device, recovery options are available as long as you have your recovery phrases or private keys. To restore access:
Download tpWallet and select the "Import Wallet" option. Enter your recovery phrase or private key as prompted. This should restore your access to the wallet, and your assets should be visible once the wallet is synced with the blockchain.
Be sure to keep your recovery phrases and private keys safe, as they can give access to your assets. Regular backups and safe storage practices are essential for preventing loss in future instances.
5. What to do if I cannot see my imported assets in tpWallet?
If you successfully imported assets to tpWallet but do not see them, consider the following troubleshooting steps:
First, verify that you selected the correct network, as each wallet can operate on multiple blockchains. Ensure that you are indeed connected to the Binance Smart Chain network. Second, double-check the contract address you entered during the asset import process. A common error is copying an incorrect address, which could lead to the asset not appearing in your wallet.
If you've confirmed that everything was done correctly but the asset still doesn’t show, try refreshing the wallet interface or updating the app to the latest version. In some instances, unresponsive interfaces may resolve with a app restart or network reconnection.